AI-powered 24/7 Customer Service Chatbot Development

I am seeking an experienced developer to create an AI-powered Customer Service Chatbot for me. The chatbot should be capable of operating round the clock to handle customer inquiries, provide automated support, and integrate seamlessly with our business platforms. Key Features: - Integration: The chatbot should integrate with our AI chatbot system. - Inquiry Handling: The bot should handle inquiries related to product information, order status, and technical support. - Issue Escalation: For more complex issues, the chatbot should notify human agents via email. This project requires a professional with a strong background in AI, chatbot development and experience with customer service applications. The ideal candidate will have a proven track record of creating efficient and user-friendly chatbots. Please include examples of your previous work in your bid. Core Functionalities: ✅ 24/7 Automated Responses – Answer frequently asked questions (FAQs) instantly.✅ Live Chat Handoff – Forward complex queries to a human support agent when needed.✅ Multilingual Support – Support at least two languages (English + Arabic preferred).✅ Order Tracking & Support – Allow customers to check their order status via chatbot.✅ AI-Powered Responses – Machine learning to improve accuracy and understand varied questions.✅ Lead Collection & CRM Integration – Capture customer details and store them for follow-up.✅ WhatsApp, Instagram, and Website Integration – Work seamlessly across multiple channels.✅ Feedback Collection – Gather customer ratings and feedback after each interaction.✅ Payment Processing (Optional) – Ability to process payments within the chat if needed. 3. Platforms & Integrations The chatbot should be developed to work on: WhatsApp Business API Facebook Messenger & Instagram Website (via Chat Widget) E-commerce Platforms (Shopify, WooCommerce, or Magento) CRM Integration (HubSpot, Zoho, Salesforce, etc.) 4. Technical Requirements Preferred Development Tools & Platforms: Chatbot Frameworks: Dialogflow (Google), Rasa, ManyChat, Chatfuel, or Tidio. AI & NLP Models: GPT-based AI for intelligent responses. Database: Firebase, MySQL, or MongoDB to store conversation history. Hosting: Cloud-based hosting (AWS, Google Cloud, or Azure). APIs: Integration with existing business tools like Shopify, WhatsApp API, etc. Chatbot Flow & Logic: Greeting Message – Custom welcome message based on time of day. Customer Inquiry Detection – Understand customer intent (order tracking, returns, FAQs, etc.). Automated Response Generation – Provide instant responses or escalate to an agent. Live Agent Handoff – Seamless transfer to human support when needed. Data Collection & Analytics – Store user interactions for insights and improvements. Follow-up & Feedback Collection – Ask users for ratings or additional support needs.